Forum Discussion

Thierry888's avatar
Thierry888
Experienced User
2 years ago

AccountRight Application Error Report

Hi 

 

While entering sales data, I am frequently receiveing an error about something's gone wrong and accountright needs to close. This is not a one-offs anymore. 

 

I am hoping someone can direct me to the right direction to fix this issue, probably by looking at the errorlog.

 

Look forward to hearing from you soon

 

Thanks

Thierry

11 Replies

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi Thierry888,

     

    Thanks for reaching out. 

     

    I understand you're experiencing some issues with your file on the server and would like to connect with an IT expert. While I can't directly organize a meeting for you, you can submit a support request via My Account for further assistance.

     

    The error you're encountering suggests that when a program like AccountRight queries the installed version of Office or Excel, it receives an incorrect response. This mismatch is causing communication issues and errors between the programs. I'll provide some information that may provide insights about this error:

    Feel free to post again anytime you need further assistance.

     

    Cheers, 

    Princess

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