Forum Discussion
Hi Genreve
The file I am using is connected on the server. Everytime when I download a report, theres a one off error. See attached errorlog.
Can you please organize a meeting to connect with an IT expert. Everytime the MTOB fee keeps increasing but the quality is not here yet.
Hope this can be fixed thanks
Hi Thierry888,
Thanks for reaching out.
I understand you're experiencing some issues with your file on the server and would like to connect with an IT expert. While I can't directly organize a meeting for you, you can submit a support request via My Account for further assistance.
The error you're encountering suggests that when a program like AccountRight queries the installed version of Office or Excel, it receives an incorrect response. This mismatch is causing communication issues and errors between the programs. I'll provide some information that may provide insights about this error:
- Something's gone wrong: "System.Runtime.InteropServices.COMException"
- Can't export reports to Excel.
Feel free to post again anytime you need further assistance.
Cheers,
Princess
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