Since last update version Acount Right Plus AU 2022.9.0, When uploading supplier invoices it is not automatically recognising supplier name when creating new bill, yet previously frequent suppliers have ,I now have to enter supplier name manually.
I am finding the same problem since the last update but it seems to be where the name logo is dark. The ABN is clearly visible.
Jane
Hi Spot and LifeLongLearner
Sorry to see that no one has replied to you yet. We are aware that this can happen when the system is having trouble reading the text in a particular document.
Would you be able to attach the document with your reply along with the last 4 digits of your Serial Number so I can reproduce the error on my end?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Hi Samara
attached is one invoice but it is happening to any invoice with a dark letterhead.
S/n 0900
Regards
Jane
Thanks for your response. I have passed the details on to the relevent team working on improving the OCR recognition.
We apologize for the inconvenience caused in the meantime.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
