Forum Discussion

SMM's avatar
SMM
Experienced Cover User
25 days ago

Clearing customer credits

Hi How do I clear an "old"credit on my ledger, we can no longer issue a refund to this customer?

 I want to remove it from the ledger.

Thanks S

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    25 days ago

    Hi smm,

     

    I see that you're looking for steps on how to delete old credit. If you need to clear an old credit from your ledger and can't issue a refund, here are a few options you can try:

    • Create a Credit Note: Before deleting the old credit, create a credit note to document the transaction.
    • Use a Clearing Account: Transfer the credit amount to a clearing account to manage the funds.
    • Write Off the Credit: This involves creating a journal entry that debits the credit amount and credits it to a write-off expense account.

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess