Forum Discussion

SASTA's avatar
SASTA
Experienced Cover User
3 years ago

Connection error when trying to amend and print an invoice

Hi team,

 

Every time I try to change a quote to an invoice for the last half hour, I get the message in the attachment - connection error. I have tried to restart MYOB and I have restarted my computer.

 

Can anyone assist here? This is seriously affecting productivity today! 

 

Cheers,

Rebecca @ SASTA

3 Replies

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  • bhh's avatar
    bhh
    Contributing Cover User
    3 years ago

    Hi chris

     

    I have a client (we are accountants) who is also having the same issue.  They have tried to change quote to invoice and print on several computers and are getting the same error.   I have now tried on my computer which is located in a different state and i am also getting the same issue.

     

    Is there a solution to this problem yet??

     

    Cheers

     

    Michelle

     

  • SASTA's avatar
    SASTA
    Experienced Cover User
    3 years ago
    Hi Michelle,
    My issue fixed itself, no idea how. On the day I was having the issue, I tried everything - restarting MYOB, restarting my computer and then shutting down my computer. None of this worked, but as I mentioned, somehow, it just fixed itself. Today, however, I started having another issue I've had before - I couldn't export or send reports from MYOB to Excel. PDF? No problem, but Excel, forget it. Our IT guys managed to fix it for me, but I feel like we're having one issue after another lately with AccountRight...  
     
    Cheers,
     
    Rebecca @ SASTA
  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    3 years ago

    Hello SASTA 

     

    Thank you for your post. 

     

    There are a few things that could be causing this connection error message to pop up. 

     

    I would suggest restarting AccountRight and your PC, you can change to Google DNS as well. 

     

    I have linked our Help Article on the connection error which provides a deeper insight into this issue. If you have done everything listed within this Help Article please can you attach the AccountRight Diagnostics log so that I may investigate further? 

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