Forum Discussion

LindaKhoo's avatar
LindaKhoo
Experienced User
2 years ago
Solved

Credit is not showing up in the credits & returns

Hi, 

I have a problem with a credit invoice which is not showing up in the Sales Register: Credits & Returns. Therefore, I cannot apply this credit to another sale invoice.

The Receivables Reconciliation (Detail) Report is also incorrect.

Please let me know how to resolve this.

Thanks

 

Linda

 

  • Celia_B's avatar
    Celia_B
    2 years ago

    Hi LindaKhoo

     

    Thank you very much for giving me the case number. Please accept our apologies that no one has phoned you back as of yet. I apologize for any inconvenience this has caused you. 
     

    In this regard, this case number is still in progress, once it has been done you will receive an email confirmation regarding the issue. Or if you want to ask for a callback, our Phone support will call you by log into My Account(myaccount.myob.com). You can check on this Help Article: Submitting a support request.

     

    Reach out to us anytime if you need further assistance or if you have other question or concerns. 

     

    Thanks, 

    Cel

30 Replies

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  • LindaKhoo's avatar
    LindaKhoo
    Experienced User
    2 years ago

    Hi Cel,

     

    1st screen shot showing ERROR: The value of your inventry may not be less than zero 

    2nd screen shot showing I have 3 on hand with value $23,588.46

    Therefore, I dont understand why I cannot auto build

     

    Thanks

    Linda

     

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi LindaKhoo 

     

    Thank you for the screenshots, this can help me investigate on the issue. 

     

    The message means that making the adjustment or the build is intended will leave that item with items on hand but a dollar value of less than 0. Since AccountRight requires there to be a positive dollar value if there are items on hand, as well as o hand quantities if there is an on-hand dollar amount, it's not possible to make an adjustment or build that would remove/lower the value of an item but not the corresponding quantity of the item. 

    You cannot have an on-hand quantity with no value. 

     

    May I request you to send me more details on your account so I can investigate the issue? You can send me via Private Message with this details. 

     

    • Serial Number
    • Business Name
    • CDF (company data file id#) Help>>About MYOB\
    • First and last name
    • Email Address

    Note that sensitive information cannot be posted in the Forum. 

     

    I will wait for you reply.

     

    Thanks,

    Cel

     

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi LindaKhoo 

     

    The message is odd and may be an 'incorrect error message'. A couple of things that might be worth checking, the image showing the on hand count of 3 and value of some $23k does not show the location. Suggest you check the 3 units are in fact at the NTK Location.

     

    Secondly, while it shows 3 units on hand and value of $23k as at 16 Aug 2023, they may be a transaction dated later that alters this. Suggest you use the Item List profile screen for this item to check the on hand count and value without any date limitation, as this is what MYOB uses when deciding to allow a transaction. Not what was on hand as at 16 Aug 2023, but what is on hand based on all transactions in the file, irrespective of date.

     

    Finally if the 3 units on hand did cost $23k then your autobuild must use the same value. Celia_B  wrote 'You cannot have an on-hand quantity with no value.' This is technically incorrect, you can have 3 units on hand with $0 value. What she may have meant to say was the other way around, you cannot have no units on hand with a value other than zero.

     

    If the 'value' of the 3 units on hand is $23k and you use the 3 units in an autobuild with the value of -$26.44, this means you end up with 0 units on hand and a value of some $23k. This is not what the message is saying, however this could be what it should be saying.

     

    Regards

    Gavin

  • LindaKhoo's avatar
    LindaKhoo
    Experienced User
    2 years ago

    Hi Gavin,

    Do you mean I cannot auto build & trigger a sale before trigger a purchase? For example screen shot 1?

     

    Thanks

    Linda

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi LindaKhoo 

     

    Sorry, my reply must have been confusing. You are familiar with your items and I am not. As you use ItemNames rather than ItemNumbers, the MYOB message ' may not be less that zero'  referred to ItemNumber

    MUV-UV1200sCHASS+INTR and your Autobuild screen did not show this ItemNumber. So I assumed you highlighted the affected Item ( Speed Controller - MSeries/LV with -3 and -$26.55) - this is what my paragraphs 3 and 4 were referring to. 

     

    I have again examined the images. I now see the Item triggering the 'may not be zero' message is the first Item on the list. So please ignore my paragraphs 3 and 4, and check the things raised in paragraph 1 and 2 only. The MYOB message is wrong, MYOB should be allowing this transaction. 

     

    In terms of the 'rules' in MYOB:

     

    • you can only use an item in a Build (as a component) or a Sale if you have sufficient quantity on hand at the time you process the transaction (irrespective of transaction dates) - see Item Profile screen for current on hand and value
    • if an item have zero on hand, the value must also be zero
    • neither on hand count nor value should ever be negative
    • there is no restriction on an original Purchase or when building the finished Item. The restriction however does apply when editing/deleting/reversing either
    • you cannot autobuild if that build will cause a component to have a negative on hand count or negative value - you must purchase or adjust first

     

    When dealing with inventory, the order transactions appear on the screens or reports can be misleading. In your second image (UV-1200s Printer), the build shows after the Sale. This is a display issue as the Build would need to be processed before the Sale.

     

    Likewise with the UV1200s CHASSIS  + INTR. The purchase dated 4 Aug 2023 would have been entered before the Build dated 30 June 2023 because you would not have been able to Build and use the 7 units as a component until the 7 units were 'in stock'.

     

    With MYOB and Inventory 'integrity' I use that word loosely with AR2023, the transaction date can be misleading. MYOB uses the on hand count and value 'at the time the transaction is being processed'. This is why editing/deleting/reversing item transactions leads to so many 'errors' and inconsistencies in AR2023.The system tries to enforce the 'if on hand is zero, value must be zero' rule however when coding edits/deletes/reversals these rules seems to have been inconsistently applied or skipped entirely. I have seem literally hundreds of files with negative on hand counts and or negative values - which technically should not be possible.

     

    My guess would be that the issue you are having is somehow affected by the long decimal issue. For example there might be a previous transaction affecting Item MUV-UV1200sCHASS+INTR which left the on hand count at zero and a value like -3.7632918242E-15. So while the Item Profile and screens after your purchase PO8240 should value of $23588.46, the on hand value might actually be $23588.45999999999999999999999.

     

    The autobuild tries to deduct $23588.46 and this creates a very tiny negative amount, so MYOB will not allow. As with your original request, you may need to get MYOB to run the long decimal script again.

     

    Or a getter idea, get the MYOB developers to fix the code so this does not keep occurring.

     

    Regards

    Gavin

  • LindaKhoo's avatar
    LindaKhoo
    Experienced User
    2 years ago

    Hi Gavin,

    Thanks for your help. I will call MYOB to do what you have told me.

     

    Regards,

    Linda

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi LindaKhoo

     

    Thanks for your post. 

     

    We are glad that gavin12345 has helped you and provided you with more information on your concern, May I know how you go about the issue?  if you need further assistance, feel free to post again. 

     

    Best Regards, 

    Cel

     

  • LindaKhoo's avatar
    LindaKhoo
    Experienced User
    2 years ago

    Hi Cel,

    Case no: 01426602

    I did call MYOB to fix the issue on Mon but was unable to fix it on the spot. I was told someone is going to call me back to resolve this but up till now I havent receive any call. Are you able to question MYOB why?

     

    Thanks

    Linda

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi LindaKhoo

     

    Thank you very much for giving me the case number. Please accept our apologies that no one has phoned you back as of yet. I apologize for any inconvenience this has caused you. 
     

    In this regard, this case number is still in progress, once it has been done you will receive an email confirmation regarding the issue. Or if you want to ask for a callback, our Phone support will call you by log into My Account(myaccount.myob.com). You can check on this Help Article: Submitting a support request.

     

    Reach out to us anytime if you need further assistance or if you have other question or concerns. 

     

    Thanks, 

    Cel

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi LindaKhoo,

     

    I just want to check back with you if you still need help on this issue. Please let us know if the issue is resolved.  Don't hesitate to contact us again if you need further assistance with this. We are happy to assist.  

     

    Thanks, 

    Cel