Supplier Credit showing inventory error

Hi, Noels1

Thanks for your post, and welcome to the MYOB Community Forum.

This error means that while your inventory quantity will be zero, the value of the items you're adjusting would not return to zero. To correct the situation, please see the Help Article: Error: Non-zero value.

Please let us know if you require further assistance.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Hi Noels1 , the tax-inclusive GST flag is ticked on the purchase. Take that off and re-do the line value, and it should go through. 

Hi Mike,

Thank you for your response to my query. We have unticked the tax-inclusive GST flag as suggested and unfortunately we still get the same error.

Kind Regards

Noeline

Hi Doreen,

We have completed the steps as suggested and the report balance matches the amount we are trying to credit. Is there anyway to see if it relates to more than 2 decimal places somewhere in the background?

We have still been unable to process the suppliers credit note.

Kind Regards

Noeline

Hi Noels1 , you also have to edit the line value to bring it back to -$286.03.

Hi Noels1 

Where are you getting the figures for the supplier credit? Are you reversing the original invoice amounts?

The Item profile shows the value as $286.03 (this is the GST exclusive value). So you cannot remove all the items and only $260.03 of the gst exclusive value. You must remove $286.03 (plus GST). If MYOB doesn't allow you to do that, you will need to get a script run as the actual value might be something line $286.03000564.

Regards

Gavin

Hi Mike_James.,

The original purchase from the supplier was for $260.03 +GST = $286.03 so that is what the supplier credit is showing.

The item was then sold and returned. We have entered a refund to the customer for the exact amount that were sold and for the same price $484.80 +GST = $533.28.

I am not sure why the item value is showing the GST inclusive amount, all transactions relating to this item show the GST exclusive amount until the customer credit was issued. I have checked and the customer invoice and credit are exactly the same.

Regards,

Noeline

Mike_James you are a legend, that worked! 

I will type up some instructions so going forward the Accounts team know what needs to be done.

Have a great night and once again thank you for your persistance with finding a solution.

Noeline :)