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Noels1's avatar
Noels1
Contributing User
2 years ago
Solved

Supplier Credit showing inventory error

Hi we are attemtping to put through a supplier credit but get the error message 'Processing this purchase would leave the item with no items on hand and a non-zero value in inventory.'   We have lo...
  • Mike_James's avatar
    Mike_James
    2 years ago

    Hi Noels1 , there is a long-standing fault with the way that MYOB processes sales returns,  in that it adds 10% to the returned stock value. So to get this right you'll need to reduce the stock item's value to 260.03, with an inventory adjustment,  then you'll  be able to process the supplier debit.

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Noels1

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

This error means that while your inventory quantity will be zero, the value of the items you're adjusting would not return to zero. To correct the situation, please see the Help Article: Error: Non-zero value.

 

Please let us know if you require further assistance.

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

  • Noels1's avatar
    Noels1
    Contributing User
    2 years ago

    Hi Doreen,

     

    We have completed the steps as suggested and the report balance matches the amount we are trying to credit. Is there anyway to see if it relates to more than 2 decimal places somewhere in the background?

     

    We have still been unable to process the suppliers credit note.

     

    Kind Regards

    Noeline

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