customer credits

Question

I have a customer credit which the customer wants to be applied to all outstanding invoices.&nbsp; The credit is larger than the balance owed by the customer. The customer doesn't want a refund as they always order from us but MYOB won't record an unbalanced transaction.
How do I apply the credit where the credit is larger than the amount owed?

doreen_p · Answer

Hey VanessaAUT,
&nbsp;
You can go ahead and process the customer credit like you normally would. Since the credit's a bit more than what's owed, part of it will go toward clearing the outstanding invoices. The remaining credit will stay on their account as available credit— ready to be used on their next purchase. You can also check this link for more info.
&nbsp;
Cheers,
Doreen

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