Forum Discussion

Bloom1's avatar
Bloom1
Member
3 years ago

Customer Deposit to be deleted not refunded

I had received 2 x overpayments to sales invoices:

1 x $713.27

1 x $544.50

Both payments overpaid on separate dates on different sales invoices (Total $1,257.77).

 

Both of these credits were incorrectly applied to the incorrect sales invoice (Invoice #54431) - unsure on how this occurred.

 

Somehow the two payments generated a transaction through the 'Customer Deposits' Credit & Debit, which is not reverseable for a total of $1,257.77.

 

I had removed the two payments from the incorrect invoice #54431, however this does not remove the 'Customer Deposit' transaction and the amounts are still showing as paid on the invoice (image 1).

I have reallocated the two overpayments to the correct sales invoice - this is fine.

 

I had reversed the Sales Invoice #54431 with the customer deposit. Unfortunately now I have a Credit for the customer that shouldn't exist.

 

And a Customer Deposit account showing -$1,257.77 which shouldn't have a transaction at all.

 

How do I remove a customer deposit that shouldn't exist so all the accounts are correct?

 

1 Reply

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  • SamaraM's avatar
    SamaraM
    Former Staff
    3 years ago

    Hi Bloom1 


    Welcome to the Community Forum. Customer deposits are treated a bit differently than normal invoice payments. You can't delete the deposit; so you will need to reverse the invoice first. 

     

    Please refer to the steps given in this Help Article for instructions on how to refund a deposit: Customer deposits.


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.