Customer Refund through Paystation

Question

HiI am using MYOB account Right online version.&nbsp; I could use desktop if needed.&nbsp;I had a customer that wanted a partial refund for an online order.&nbsp; We use Paystation as our Gateway (New Zealand)&nbsp;I did the customer return in myob &amp; refunded her credit card through Paystation.&nbsp; (I thought this was easier than getting her bank account).&nbsp;&nbsp;I am in "Bank Transactions" trying to allocate the Batch Payment credit for all yesterday online orders.&nbsp; It balances with the refund etc but I cannot get it to match as the refund does not come up to match when I am trying to allocate the bank credit.&nbsp;I can find the Customer return if I am allocating it to a Debit in our bank account but not when using the credit from Paystation.&nbsp;Does anyone know how to sort?&nbsp;Many thanks!&nbsp;

princess_r · Answer

HI Brad84,&nbsp;Welcome to the Community Forum! It's great to have you join us.&nbsp;Handling refunds can sometimes be a bit tricky, but let's get this sorted out for you!&nbsp;If you're seeing the transactions in the Match Transaction window, it's probable that they've been logged against the bank account rather than the Pay station. To ensure a bank transaction match with the Pay station, ensure that the return is also recorded under the Pay station. I suggest looking at the recorded return itself and verifying the selected account. This will help ensure everything is accurately accounted for.&nbsp;Please don't hesitate to reach out if you need more help.&nbsp;Cheers,Princess

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Customer Refund through Paystation

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