Delete Ledger Transactions - Connection error

Question

Contacted the support line on 2nd February seeking help to delete some 13 transactions that had been created in MYOB by Amaka. There were quite a few transactions that we were able to successfully delete from our Square Balance Account, however, 13 transactions from 17th January to the 29th January will not delete due to system showing "Connection Error". As a result of my phone call on 2nd Feb the support person was unable to resolve the issue and sent me the following email instructions:

Please use the link below to fix your connection error in Accountright.

https://www.myob.com/au/support/myob-business/get-help-support/error-connection-error

Thank you for contacting MYOB Customer Service

This process has been followed with our IT Consultant without any joy which we thought might be the case.

I have attached a log showing details which may be helpful to aid in resolving this issue along with a ledger printout of the transactions we need to delete.

Your early assistance in resolving a fix for this problem would be appreciated.

Trevor Hansen

Barmera Golf Club

gavin12345 · Answer

Hi&nbsp;Trevor2&nbsp;&nbsp;Deleting these transactions is causing a problem in the file which causes it to 'disconnect'. Rather than deleting the transactions you could try to either reverse them, or enter a new transaction that effectively reverses them. Alternatively you would need to get MYOB to do this for you, or a MYOB specialist to do this for you. PM me if you want contact details of a MYOB specialist who can help delete the oroginal transactions.&nbsp;RegardsGavin

trevor2 · Answer

Appreciate the contact details of a MYOB Specialist if you have such.

gavin12345 · Answer

Hi&nbsp;Trevor2&nbsp;&nbsp;Try Michael at FGH Tables - he should be able to assist.&nbsp;RegardsGavin

doreen_p · Answer

Hi, Trevor2
&nbsp;
Thanks for your post, and we're sorry for the delayed response.
&nbsp;
Are you still having issues deleting transactions? If yes, kindly use another device or computer to delete the transaction. Also, please use a different internet connection. Please let us know how it goes on your end.
&nbsp;
Best regards,
Doreen

trevor2 · Answer

Hi Doreen,&nbsp;We still need assistance with deleting these transactions.&nbsp; I had contacted the Support Line and they apparently were going flag problem at a higher level and send us an email.&nbsp; We are still waiting for the email to come through some 10 days later!&nbsp; Not sure why it is so hard to get follow up support from MYOB.&nbsp; Any help you can muster would be appreciated to get the transactions deleted.

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Delete Ledger Transactions - Connection error

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