Delete Ledger Transactions - Connection error

Hi Trevor2 

Deleting these transactions is causing a problem in the file which causes it to 'disconnect'. Rather than deleting the transactions you could try to either reverse them, or enter a new transaction that effectively reverses them. Alternatively you would need to get MYOB to do this for you, or a MYOB specialist to do this for you. PM me if you want contact details of a MYOB specialist who can help delete the oroginal transactions.

Regards

Gavin

Appreciate the contact details of a MYOB Specialist if you have such.

Hi Trevor2 

Try Michael at FGH Tables - he should be able to assist.

Regards

Gavin

Hi, Trevor2

Thanks for your post, and we're sorry for the delayed response.

Are you still having issues deleting transactions? If yes, kindly use another device or computer to delete the transaction. Also, please use a different internet connection. Please let us know how it goes on your end.

Best regards,

Doreen

Hi Doreen,

We still need assistance with deleting these transactions.  I had contacted the Support Line and they apparently were going flag problem at a higher level and send us an email.  We are still waiting for the email to come through some 10 days later!  Not sure why it is so hard to get follow up support from MYOB.  Any help you can muster would be appreciated to get the transactions deleted.

Hi, Trevor2

Thanks for updating us.

We know how frustrating it can be to not receive an email regarding an update about your issue. To assist you with this, were you able to delete the transaction using a different device? Also, use a different internet connection.

Let us know how it goes on your end.

Best regards,

Doreen

Hi Doreen,

Yes, we have tried on 3 different devices and also tried accessing & deleting thru the Web Browser.

One device was unsuccessful using different internet access.  Look forward to your follow up.

Trevor

Barmera Golf Club

Hi, Trevor2

Please let us know if you're having the same error when deleting the transaction in the browser. Kindly send us a screenshot of the error received in the web browser. Make sure to remove any sensitive information before posting in the Forum.

Best regards,

Doreen

Hi Doreen,

Late last week I spent about 6hrs going back & reconciling the accounts, cross ticking entries until I was able to balance the affected ledger accounts.  For info the same error was coming up in the web browser.  Its a pity MYOB could not quickly produce a fix to delete the affected transactions.  Anyhow  have balance the accounts.

Thanks for trying to resolve.

Hi, Trevor2

Thank you for updating us about this.

We know how frustrating this can be spending 6 hours trying to resolve your concern. However, thank you for letting us know that your accounts are now balanced. Please feel free to create a post again if you encounter any issues.

Best regards,

Doreen