Deleting a stock order

Hi Connockity 

Thanks for your post. To further assist you with this, kindly look for the "View error details" from the error message you received. Once you click the View error details, kindly attach the error log to your post.

Best regards,

Doreen

Hi Doreen,

I don't get 'View error details'.

I get 'Learn what can cause connection errors' - when I click on that I get directed to this page:

https://help.myob.com/wiki/display/ar/Error%3A+Connection+error#utm_source=AccountRight&utm_medium=InProductHelp&utm_campaign=connection_error&idam_ID=b46e5af6-2b8d-40d7-bf02-5f406f67abdb&sid=65198865d11ec090d871c03281c17f2ced68dedc6d6b933eec9f3936c52e628b

I have restarted my computer - many times since then but still I cannot delete this PO.

MYOB has also been running really slowly, timing out and had many times when switching between files and MYOB just closes.

Hi Connockity 

Thanks for your reply. After you click the Learn what can cause the connection error and it lead you to a link where there are resolutions given that you can follow to fix the error. Kindly follow the steps provided from The Help Article Error: Connection Error. Please let me know how it goes.

Best regards,

Doreen

Thanks Doreen, as I stated I have already followed the steps and that didn't help.

Hi Connockity

Thanks for the update.

Since you already tried the Help Article I have provided but still the same error, kindly get the diagnostic log so we could investigate this further. To go the diagnostic log, The Help Article AccountRight Diagnostic Log will provide you the steps on how to get then kindly attach it to your reply. 

Best regards,

Doreen

Hi Doreen,

Access is denied to that link.

HI Doreen,

I searched and found another help page on diagnostics. I have attached my file.

Thanks

Hi Connockity 

Thanks for this.

Since you are having an issue deleting a stock order, that means the system is forced to go on a negative values which wouldn't allow and will come up with the connection error. Kindly make sure that you will not end with a negative stock quantity or value of the stock. The Help Article Deleting a transaction will provide you with all the available information. Let me know how it goes.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen

It will not and never would've resulted in negative stock.

I know how to delete a transaction.

Hi, Connockity are you still having the same issue?

To delete an order, kindly check this Help Article: Deleting an invoice, quote or order

Regards,

Hannah