Forum Discussion

Connockity's avatar
Connockity
Trusted User
2 years ago

Deleting a stock order

Hi, I have an old purchase order from February that was short suppllied and I want to delete it. Every time I try to delete it I get the message: "Connection Error: We're sorry, but something has in...
Connockity's avatar
Connockity
Trusted User
2 years ago

Hi Doreen,

I don't get 'View error details'.

I get 'Learn what can cause connection errors' - when I click on that I get directed to this page:

https://help.myob.com/wiki/display/ar/Error%3A+Connection+error#utm_source=AccountRight&utm_medium=InProductHelp&utm_campaign=connection_error&idam_ID=b46e5af6-2b8d-40d7-bf02-5f406f67abdb&sid=65198865d11ec090d871c03281c17f2ced68dedc6d6b933eec9f3936c52e628b

 

I have restarted my computer - many times since then but still I cannot delete this PO.

MYOB has also been running really slowly, timing out and had many times when switching between files and MYOB just closes.

 

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi Connockity 

 

Thanks for your reply. After you click the Learn what can cause the connection error and it lead you to a link where there are resolutions given that you can follow to fix the error. Kindly follow the steps provided from The Help Article Error: Connection Error. Please let me know how it goes.

 

Best regards,

Doreen

  • Connockity's avatar
    Connockity
    Trusted User
    2 years ago

    Thanks Doreen, as I stated I have already followed the steps and that didn't help.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi Connockity

       

      Thanks for the update.

       

      Since you already tried the Help Article I have provided but still the same error, kindly get the diagnostic log so we could investigate this further. To go the diagnostic log, The Help Article AccountRight Diagnostic Log will provide you the steps on how to get then kindly attach it to your reply. 

       

      Best regards,

      Doreen

      • Connockity's avatar
        Connockity
        Trusted User
        2 years ago

        Hi Doreen,

        Access is denied to that link.

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