Forum Discussion

Dipity's avatar
Dipity
User
3 years ago
Solved

Divide by zero error when trying to save an invoice

Hi all,

 

I appear to be having the same issue outlined in.....

https://community.myob.com/t5/MYOB-Invoices-and-invoice/Divide-by-Zero-Error-when-attempting-to-record-invoice/td-p/518033

Which appears to relate to long decimal places in inventory items in stock.

In this case we did not have either of the below conditions...

  • Having 2 Line Items with the Same Item Number chosen
  • 100% discounted Item on a Sales Order when creating an Invoice.

We are getting  "Something has gone wrong with accountright and needs to close" when trying to save a specific invoice.

Other invoices seem to work fine.

We had this issue briefly a couple of days ago but it semed to self resolve.

Product:         AccountRight Premier AU 2021.2.2

Build:              2021.2.24.3909

Error log is attached.

  • Hi Dipity 

    Welcome to the Community Forum!


    If your file is online, we can run some scripts to check if that resolves the issue. So we can organise that, please send us your serial number and company file name by Private Message.

5 Replies

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator

    Hi Dipity 

    Welcome to the Community Forum!


    If your file is online, we can run some scripts to check if that resolves the issue. So we can organise that, please send us your serial number and company file name by Private Message.

    • Dipity's avatar
      Dipity
      User

       

      Hi Komal,

      Thanks for your help.

      It looks like here may be an issue with the "private messages" link/page.

      When I click on the private messages (either on your profile or the link in your message body) I am taken to a page with a "private message" heading and then direcly below that, the grey site navigation links area that appears at the bottom of MYOB pages. There is nowhere to type in a subject message, as sugested in the community forums help section??

      • Komal_S's avatar
        Komal_S
        MYOB Moderator

        Hi Dipity 


        I've enabled the access again, please try now and let me know if you're still unable to access private messages.