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PickfordJerry's avatar
PickfordJerry
Contributing User
2 years ago
Solved

Divide by zero error

Hi

 

I am trying to process this order to an invoice (screen shot attached). When I try to record the invoice I get an error saying the sytem needs to restart. I've clicked the link to find the error is divide by zero. 

 

The top item on the order was purchased from a supplier specifically for this job so is the same amount that is in stock.

No items are repeated in the invoice, none of the items have a discount applied and all are to two decimal places. 

 

I've already spent 1 1/2 hours on the phone yesterday to speak to someone, as I could provide our serial number as our office staff had finished for the day, they wouldn't/couldn't help me. I know have our serial number but don't have another 1 1/2 hours to wait to speak to someone. 

  • Hi PickfordJerry 

    Sorry to hear you had that experience with the phone based teams. Please send me your product serial number, company file name and screenshot of the error log by Private Message so we can investigate this.

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator

    Hi PickfordJerry 

    Sorry to hear you had that experience with the phone based teams. Please send me your product serial number, company file name and screenshot of the error log by Private Message so we can investigate this.

    • PickfordJerry's avatar
      PickfordJerry
      Contributing User

      Hi Komal_S

       

      That has fixed the problem thank you.

       

      MYOB ran a script on our file & then the invoice could be recorded.