Divide by zero error when trying to save an invoice

Question

Hi all,&nbsp;I appear to be having the same issue outlined in.....https://community.myob.com/t5/MYOB-Invoices-and-invoice/Divide-by-Zero-Error-when-attempting-to-record-invoice/td-p/518033Which appears to relate to long decimal places in inventory items in stock.In this case we did not have either of the below conditions...Having 2 Line Items with the Same Item Number chosen100% discounted Item on a Sales Order when creating an Invoice.We are getting&nbsp;&nbsp;"Something has gone wrong with accountright and needs to close" when trying to save a specific invoice.Other invoices seem to work fine.We had this issue briefly a couple of days ago but it semed to self resolve.Product:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;AccountRight Premier AU 2021.2.2Build:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2021.2.24.3909Error log is attached.

komal_s · Accepted Answer

Hi&nbsp;Dipity&nbsp;Welcome to the Community Forum!
If your file is online, we can run some scripts to check if that resolves the issue. So we can organise that, please send us your serial number and company file name by Private Message.

dipity · Answer

FYI...We got an update yesterday afternoon.Versioning is now......&nbsp;AccountRight Premier AU 2021.2.3Build: 2021.2.24.4112

dipity · Answer

&nbsp;Hi Komal,Thanks for your help.It looks like here may be an issue with the "private messages" link/page.When I click on the private messages (either on your profile or the link in your message body) I am taken to a page with a "private message" heading and then direcly below that, the grey site navigation links area that appears at the bottom of MYOB pages. There is nowhere to type in a subject message, as sugested in the community forums help section??

komal_s · Answer

Hi&nbsp;Dipity&nbsp;
I've enabled the access again, please try now and let me know if you're still unable to access private messages.&nbsp;

dipity · Answer

Thanks Komal,&nbsp;All good now, private message sent.

Forum Discussion

Divide by zero error when trying to save an invoice

5 Replies

Related content

Divide by zero error

Unexpected import error - Attempted to divide by zero.

Trying to Process Payroll

Trying to import multiple sales invoices

Trying to Pay Super

Divide by zero error when trying to save an invoice

Trying to generate Invoice for one customer and keep getting error

Error message when trying access employee card