Error Message when saving invoice converted from Purchase order

Question

Hi&nbsp;&nbsp;I have had a couple of error messages when I receipt goods and then convert the Purchase order to a Bill. It will convert but when I go to save the bill it times out and then the error message says its either an internet connection fault, which my internet was working at the time. I am thinking it may have something to do with the inventory as it doesnt happen to all the invoices.&nbsp;Does anyone know how to fix this? I had called MYOB support the first time it happened and they said they fixed it but know its happening again.

princess_r · Answer

Hi WVic,&nbsp;Thank you for your post, and welcome to the community forum.&nbsp;Apologise for the delay in getting back to you. May I know if you're still encountering the error message? If so, could you please provide a screenshot of the error message? This will help us diagnose the problem. Additionally, could you try to reproduce the error by attempting to convert the purchase order to a bill again? If an error occurs, please provide us with the diagnostic log. This information will be very useful for us to investigate further.&nbsp;Thank you for your patience and cooperation. We're committed to resolving this issue for you.&nbsp;Cheers,Princess

princess_r · Answer

Hi WVic,
&nbsp;
I just want to follow up regarding the additional information I've recently asked for in my previous response to further investigate the issue you've experienced. Please feel free to reply to this message, and I'd be happy to assist further.
&nbsp;
Cheers,
Princess

wvic · Answer

I had sent a screenshot of the error message. in a previous reply.

This mainly happens when we are inputting Square metre values and receipting them. for some reason it comes up with an error message.

so far this has happened with all the companies we buy glass from. is there someone I can call and I feel if I talk to someone over the phone it will be easier to fix the problem.

Thank you

princess_r · Answer

Hi WVic,
&nbsp;
Thank you for your response. I'm sorry for the delay in getting back to you.&nbsp;
&nbsp;
I've checked your first post and I couldn't find the screenshot you mentioned in your previous post. To better understand and resolve the issue you're encountering when converting sales, could you please provide us with the diagnostic log?&nbsp;
&nbsp;
If you prefer to discuss this over the phone, our support team would be more than happy to assist you. You can find our contact number on our support page at&nbsp; https://www.myob.com/au/support. We're here to help and look forward to resolving this issue for you as quickly as possible.
&nbsp;
Please let me know if you need further assistance.
&nbsp;
Cheers,
Princess

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Error Message when saving invoice converted from Purchase order

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