Error Message when sending payslips, purchase orders, statements
Hi
I am getting an error message everytime I try and send payslips, statements, purchase orders
the error message i get is below. Also when I try to close the 'review payslips before delivery window' it says its still working and I have to wait until they are sent but its not doing anything.
Message: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)).
Stack Trace ---------------------------------------- 1 : System.InvalidCastException ---------------------------------------- System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)). at mscorlib!0x0600420a!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease) at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType) at Huxley.MsOffice.Integration!0x06000078!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xf7 at Huxley.UI.Controllers!0x060011d4!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(String to, String subject, String body, String pdfFileName, EmailResourceType resourceType, FormTemplateDefinition formTemplateDefinition, FormPrintingParams formPrintingParams, IEnumerable`1 attachements, Nullable`1 entityUid, LayoutType layoutType, String documentNumber) +0xd0 at Huxley.UI.Controllers!0x060021d2!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.<SendEmailsOneByOne>b__35_0(EmailHelper helper) +0xa5 at Huxley.UI.Controllers!0x060011d8!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(Func`2 doSend) +0x0 at Huxley.UI.Controllers!0x060021ce!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.SendEmailsOneByOne() +0x17 at Huxley.UI.Controllers!0x06003025!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.<>c__DisplayClass33_0.<SendEmails>b__1() +0x0 at Huxley.UI.Controllers!0x060021d1!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.PerformActionWithWaitAnimationSpinner(Action action, Boolean disableForm) +0x15 at Huxley.UI.Controllers!0x060021cc!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.SendEmails() +0x59 at Huxley.UI.Forms!0x0600268d!MYOB.Huxley.UI.Forms.Payroll.EmailPaySlips.<OnOkClicked>b__16_1() +0x0 at Huxley.UI.Forms!0x060031b5!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16 at Huxley.UI.Forms!0x0600267c!MYOB.Huxley.UI.Forms.Payroll.EmailPaySlips.OnOkClicked(ButtonClickedArgs args) +0x89 at Huxley.UI.Forms!0x0600270a!MYOB.Huxley.UI.Forms.Payroll.ReviewPaySlipsBeforeDelivery.OnOkClicked(ButtonClickedArgs args) +0x6f at Huxley.UI.Forms!0x06002e9e!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12 at Huxley.UI.Forms!0x06002e19!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30 at System.Windows.Forms!0x06000d74!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19 at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d at System.Windows.Forms!0x06000e58!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184 at System.Windows.Forms!0x06000e68!System.Windows.Forms.Control.WndProc(Message& m) +0x66f at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0 at System.Windows.Forms!0x06005503!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0 at System.Windows.Forms!0x06005506!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e at System.Windows.Forms!0x06002cd8!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ========== MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1 MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1 MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:212b94041b1a4cddae382b8457a785b5; A:1 MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1 MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1 MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c; MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2 MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:199b31db99b1448abbbf936be78a06de; A:1
Thank you for your post, and welcome to the Community forum!
I apologise for the delayed response to your query. To rectify the incorrect or returned payments, you need to navigate to the Manage Payments window and reverse the Pay Super transaction. Please note that this action will reverse the entire payment, as individual contributions cannot be reversed separately. Once reversed, you can proceed with reprocessing the successfully paid super contributions by going to Pay liabilities. Then, reprocess the returned super contribution for the two employees in the Pay Super window. For detailed instructions, please refer to the Help article: Reversing Superannuation Payments.
Please don't hesitate to reach out to us if you require any further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Thank you for providing the detailed error message.Going by your error details this is definitely caused by the colloquially known "interop" errors. This is due to leftover Registry Keys causing errors when applications try and use Outlook via this method.
I'm experiencing this problem too. You'd think that MYOB would help us to fix the problem instead of brushing us to our IT guy, too bad if you don't have an IT guy...
Naomi - the disgruntled MYOB Partner who is trying to move all her Clients away from MYOB because the product is so painful to use...
As the error message relates to the setup of Outlook i.e. the Interop components of Outlook - which is typically installed with Outlook, this is not something that we offer technical assistance on and recommend that clients do seek IT assistance with respect to that.
The external link does have information on that issue and could be attempted by the standard user after research into the Registry Editor, however, EXTREME CAUTION should be taken if you are going to attempt that yourself as updating the Windows Registry can have dire consequences.
If you are confident an uninstall of AccountRight, reinstall of Outlook and reinstall of AccountRight has worked for some clients and thus may be something worth trying before consulting an IT professional and changing the registry is required.
1. So if it's an issue within Outlook, how do you explain this issue being limited to only one datafile? As a Bookkeeper, obviously I use quite a few datafiles, but this issue only occurs in one of them...
2. Why does MYOB need to use Outlook when other Accounting Softwares do not? Surely, it would be beneficial for MYOB to operate as a standalone software (derr...)
Naomi
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Hi
I am getting an error message everytime I try and send payslips, statements, purchase orders
the error message i get is below. Also when I try to close the 'review payslips before delivery window' it says its still working and I have to wait until they are sent but its not doing anything.
Message: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)).
Stack Trace ---------------------------------------- 1 : System.InvalidCastException ---------------------------------------- System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)). at mscorlib!0x0600420a!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease) at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType) at Huxley.MsOffice.Integration!0x06000078!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xf7 at Huxley.UI.Controllers!0x060011d4!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(String to, String subject, String body, String pdfFileName, EmailResourceType resourceType, FormTemplateDefinition formTemplateDefinition, FormPrintingParams formPrintingParams, IEnumerable`1 attachements, Nullable`1 entityUid, LayoutType layoutType, String documentNumber) +0xd0 at Huxley.UI.Controllers!0x060021d2!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.<SendEmailsOneByOne>b__35_0(EmailHelper helper) +0xa5 at Huxley.UI.Controllers!0x060011d8!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(Func`2 doSend) +0x0 at Huxley.UI.Controllers!0x060021ce!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.SendEmailsOneByOne() +0x17 at Huxley.UI.Controllers!0x06003025!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.<>c__DisplayClass33_0.<SendEmails>b__1() +0x0 at Huxley.UI.Controllers!0x060021d1!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.PerformActionWithWaitAnimationSpinner(Action action, Boolean disableForm) +0x15 at Huxley.UI.Controllers!0x060021cc!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.SendEmails() +0x59 at Huxley.UI.Forms!0x0600268d!MYOB.Huxley.UI.Forms.Payroll.EmailPaySlips.<OnOkClicked>b__16_1() +0x0 at Huxley.UI.Forms!0x060031b5!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16 at Huxley.UI.Forms!0x0600267c!MYOB.Huxley.UI.Forms.Payroll.EmailPaySlips.OnOkClicked(ButtonClickedArgs args) +0x89 at Huxley.UI.Forms!0x0600270a!MYOB.Huxley.UI.Forms.Payroll.ReviewPaySlipsBeforeDelivery.OnOkClicked(ButtonClickedArgs args) +0x6f at Huxley.UI.Forms!0x06002e9e!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12 at Huxley.UI.Forms!0x06002e19!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30 at System.Windows.Forms!0x06000d74!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19 at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d at System.Windows.Forms!0x06000e58!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184 at System.Windows.Forms!0x06000e68!System.Windows.Forms.Control.WndProc(Message& m) +0x66f at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0 at System.Windows.Forms!0x06005503!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0 at System.Windows.Forms!0x06005506!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e at System.Windows.Forms!0x06002cd8!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ========== MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1 MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1 MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:212b94041b1a4cddae382b8457a785b5; A:1 MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1 MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1 MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c; MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2 MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:199b31db99b1448abbbf936be78a06de; A:1
----------------------------------------
","body@stringLength":"6938","rawBody":"
Hi
I am getting an error message everytime I try and send payslips, statements, purchase orders
the error message i get is below. Also when I try to close the 'review payslips before delivery window' it says its still working and I have to wait until they are sent but its not doing anything.
Message: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)).
Stack Trace ---------------------------------------- 1 : System.InvalidCastException ---------------------------------------- System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)). at mscorlib!0x0600420a!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease) at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType) at Huxley.MsOffice.Integration!0x06000078!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xf7 at Huxley.UI.Controllers!0x060011d4!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(String to, String subject, String body, String pdfFileName, EmailResourceType resourceType, FormTemplateDefinition formTemplateDefinition, FormPrintingParams formPrintingParams, IEnumerable`1 attachements, Nullable`1 entityUid, LayoutType layoutType, String documentNumber) +0xd0 at Huxley.UI.Controllers!0x060021d2!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.<SendEmailsOneByOne>b__35_0(EmailHelper helper) +0xa5 at Huxley.UI.Controllers!0x060011d8!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(Func`2 doSend) +0x0 at Huxley.UI.Controllers!0x060021ce!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.SendEmailsOneByOne() +0x17 at Huxley.UI.Controllers!0x06003025!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.<>c__DisplayClass33_0.<SendEmails>b__1() +0x0 at Huxley.UI.Controllers!0x060021d1!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.PerformActionWithWaitAnimationSpinner(Action action, Boolean disableForm) +0x15 at Huxley.UI.Controllers!0x060021cc!MYOB.Huxley.UI.Controllers.Payroll.EmailPaySlipsController.SendEmails() +0x59 at Huxley.UI.Forms!0x0600268d!MYOB.Huxley.UI.Forms.Payroll.EmailPaySlips.<OnOkClicked>b__16_1() +0x0 at Huxley.UI.Forms!0x060031b5!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16 at Huxley.UI.Forms!0x0600267c!MYOB.Huxley.UI.Forms.Payroll.EmailPaySlips.OnOkClicked(ButtonClickedArgs args) +0x89 at Huxley.UI.Forms!0x0600270a!MYOB.Huxley.UI.Forms.Payroll.ReviewPaySlipsBeforeDelivery.OnOkClicked(ButtonClickedArgs args) +0x6f at Huxley.UI.Forms!0x06002e9e!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12 at Huxley.UI.Forms!0x06002e19!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30 at System.Windows.Forms!0x06000d74!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19 at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d at System.Windows.Forms!0x06000e58!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184 at System.Windows.Forms!0x06000e68!System.Windows.Forms.Control.WndProc(Message& m) +0x66f at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0 at System.Windows.Forms!0x06005503!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0 at System.Windows.Forms!0x06005506!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e at System.Windows.Forms!0x06002cd8!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ========== MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1 MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1 MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:212b94041b1a4cddae382b8457a785b5; A:1 MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1 MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1 MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c; MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2 MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:199b31db99b1448abbbf936be78a06de; A:1
----------------------------------------
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Thank you for providing the detailed error message.Going by your error details this is definitely caused by the colloquially known \"interop\" errors. This is due to leftover Registry Keys causing errors when applications try and use Outlook via this method.
I'm experiencing this problem too. You'd think that MYOB would help us to fix the problem instead of brushing us to our IT guy, too bad if you don't have an IT guy...
Naomi - the disgruntled MYOB Partner who is trying to move all her Clients away from MYOB because the product is so painful to use...
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As the error message relates to the setup of Outlook i.e. the Interop components of Outlook - which is typically installed with Outlook, this is not something that we offer technical assistance on and recommend that clients do seek IT assistance with respect to that.
\n
\n
The external link does have information on that issue and could be attempted by the standard user after research into the Registry Editor, however, EXTREME CAUTION should be taken if you are going to attempt that yourself as updating the Windows Registry can have dire consequences.
\n
\n
If you are confident an uninstall of AccountRight, reinstall of Outlook and reinstall of AccountRight has worked for some clients and thus may be something worth trying before consulting an IT professional and changing the registry is required.
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1. So if it's an issue within Outlook, how do you explain this issue being limited to only one datafile? As a Bookkeeper, obviously I use quite a few datafiles, but this issue only occurs in one of them...
2. Why does MYOB need to use Outlook when other Accounting Softwares do not? Surely, it would be beneficial for MYOB to operate as a standalone software (derr...)
Naomi
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