Forum Discussion

Tamarahhh's avatar
Tamarahhh
6 years ago

Error Message when sending payslips, purchase orders, statements

Hi    I am getting an error message everytime I try and send payslips, statements, purchase orders   the error message i get is below. Also when I try to close the 'review payslips before deliver...
  • Gayathri's avatar
    Gayathri
    6 years ago

    Hi Tamarahhh,

     

    Thank you for the post!

     

    Thank you for providing the detailed error message.Going by your error details this is definitely caused by the colloquially known "interop" errors. This is due to leftover Registry Keys causing errors when applications try and use Outlook via this method.

    I am linking you to one of our forum posts answered by one of our moderators on this topic. To view our response to their post and this includes a link on System.InvalidCastException error message when sending remittance advices or pay slips that you can view with an IT Professional to investigate.

     

    Thank you.

     

Steven_M's avatar
Steven_M
Former Staff

Hi Naomi_Roskell 

 

As the error message relates to the setup of Outlook i.e. the Interop components of Outlook - which is typically installed with Outlook, this is not something that we offer technical assistance on and recommend that clients do seek IT assistance with respect to that.

 

The external link does have information on that issue and could be attempted by the standard user after research into the Registry Editor, however, EXTREME CAUTION should be taken if you are going to attempt that yourself as updating the Windows Registry can have dire consequences. 

 

If you are confident an uninstall of AccountRight, reinstall of Outlook and reinstall of AccountRight has worked for some clients and thus may be something worth trying before consulting an IT professional and changing the registry is required.

Naomi_Roskell's avatar
Naomi_Roskell
Trusted Cover User
5 years ago

Hi Steven_M 

 

1. So if it's an issue within Outlook, how do you explain this issue being limited to only one datafile? As a Bookkeeper, obviously I use quite a few datafiles, but this issue only occurs in one of them...

 

2. Why does MYOB need to use Outlook when other Accounting Softwares do not? Surely, it would be beneficial for MYOB to operate as a standalone software (derr...)

 

Naomi

  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi Naomi_Roskell 

     

    Typically, this particular situation occurs environmentally and not related to one particular file. If you are encountering the error with only one particular file, I would recommend testing to see if the same situation occurs on multiple computers with different environments. If the same thing is still occurring across multiple environments, using a different customised form like the default form would be my further recommendation for testing.

     

    When the company file is stored locally, AccountRight will rely on a desktop-based email program to send those emails such as Outlook. Other emails may work but these are not tested or supported. A while ago, we introduced the option to remove the dependency on those desktop-based email products for online files with being able to send emails directly from AccountRight (without an email product being installed). This is an option available to all clients that are using the company file in the cloud through the Setup>>Preferences>>Emailing functionality. If you are using the file locally then desktop-based email products, such as Outlook, must be installed.

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