Forum Discussion

Imm's avatar
Imm
9 months ago

Reversing and reprocessing super

Hi community memebers,    I am seeking guidance on reversing and reprocessing superannuation guarantee. We processed and paid superannuation guarantee for our staff through MYOB, however, there're ...
  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi Imm,

     

    Thank you for your post, and welcome to the Community forum!

     

    I apologise for the delayed response to your query. To rectify the incorrect or returned payments, you need to navigate to the Manage Payments window and reverse the Pay Super transaction. Please note that this action will reverse the entire payment, as individual contributions cannot be reversed separately. Once reversed, you can proceed with reprocessing the successfully paid super contributions by going to Pay liabilities. Then, reprocess the returned super contribution for the two employees in the Pay Super window. For detailed instructions, please refer to the Help article: Reversing Superannuation Payments.

     

    Please don't hesitate to reach out to us if you require any further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
9 months ago

Hi Imm,

 

Thank you for your post, and welcome to the Community forum!

 

I apologise for the delayed response to your query. To rectify the incorrect or returned payments, you need to navigate to the Manage Payments window and reverse the Pay Super transaction. Please note that this action will reverse the entire payment, as individual contributions cannot be reversed separately. Once reversed, you can proceed with reprocessing the successfully paid super contributions by going to Pay liabilities. Then, reprocess the returned super contribution for the two employees in the Pay Super window. For detailed instructions, please refer to the Help article: Reversing Superannuation Payments.

 

Please don't hesitate to reach out to us if you require any further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

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