Hi WVic,
Thank you for your post, and welcome to the community forum.
Apologise for the delay in getting back to you. May I know if you're still encountering the error message? If so, could you please provide a screenshot of the error message? This will help us diagnose the problem. Additionally, could you try to reproduce the error by attempting to convert the purchase order to a bill again? If an error occurs, please provide us with the diagnostic log. This information will be very useful for us to investigate further.
Thank you for your patience and cooperation. We're committed to resolving this issue for you.
Cheers,
Princess
Hi WVic,
I just want to follow up regarding the additional information I've recently asked for in my previous response to further investigate the issue you've experienced. Please feel free to reply to this message, and I'd be happy to assist further.
Cheers,
Princess
I had sent a screenshot of the error message. in a previous reply.
This mainly happens when we are inputting Square metre values and receipting them. for some reason it comes up with an error message.
so far this has happened with all the companies we buy glass from. is there someone I can call and I feel if I talk to someone over the phone it will be easier to fix the problem.
Thank you
Hi WVic,
Thank you for your response. I'm sorry for the delay in getting back to you.
I've checked your first post and I couldn't find the screenshot you mentioned in your previous post. To better understand and resolve the issue you're encountering when converting sales, could you please provide us with the diagnostic log?
If you prefer to discuss this over the phone, our support team would be more than happy to assist you. You can find our contact number on our support page at https://www.myob.com/au/support. We're here to help and look forward to resolving this issue for you as quickly as possible.
Please let me know if you need further assistance.
Cheers,
Princess
