There is an error with a deposit allocated to an Invoice.
The Sales register shows an outstanding balance of Euro 9351.91 - See Capture 1 file
The invoice show a payment of Euro33061.60 made to the invoice and an overpayment of _Euro-23709.69 - See Capture 2
Capture 3 show the transaction for the invoice. I am unable to deleted the payment of Euro33061.60.
How can I reverse this payment.
Hi Judy-ryan
When a payment is applied to an order and then converted to invoice, the deposit is collected in customer deposits linked account, hence the Transfer from Deposits line in the history of invoice. In order to settle this, the payment itself cannot be deleted or reversed. The only workaround is to reverse the invoice and then settle the credit as explained in the Customer Deposits help article.
Please let me know if you have any questions.
