I cant delete an invoice
Hi
I have a sales invoice that I can not delete. I get a message that I can not delete an invoice that has a payment applied. It does not have a payment applied.
Any advice would be appreciated.
thanks
Forum Discussion
1 Reply
Hi Lisa539,
There are a few reasons why you might not be able to delete invoices, even if no payments have been applied. It could be that the transaction is in a locked period, from a previous financial year, or maybe a payment wasn't reversed correctly. Also, don't forget to check your user permissions and preferences to make sure you have the rights to delete transactions. And be sure to look at the transaction history to ensure there are no partial payments or linked transactions.
If you've checked all of these and still can't figure it out, don't hesitate to connect with our support team. Give us a buzz on live chat with our virtual assistant MOCA or submit a support ticket through MyAccount.
Cheers,
Princess
