Forum Discussion

Experienced Cover User

9 months ago

Solved

In Tray not accepting Documents

Morning,

My In-Tray won't accept any documents. "Something went wrong" warning. I have closed the system and restarted it to try and reset the error but nothing has helped.

Julie

Earl_HD
9 months ago
Hi @everyone,

Thanks for flagging this and for your patience while we sorted it out! Our team identified the issue earlier and can confirm that it has now been resolved. Everything should be back to normal, so feel free to give the uploads another go. If anything else pops up, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

17 Replies

Eric3
Trusted User
9 months ago
Good of MYOB to confirm that they're aware of the problem and that they're working on it. Oh, wait...
arm1979au
Contributing User
9 months ago
Same here.

But looks like as a backup you can drop the files into the web version upload tray then refresh the Accountright in tray and proceed as normal.
Eric3
Trusted User
9 months ago
Like a caveman.
Earl_HD
MYOB Moderator
9 months ago
Hi @everyone,

Thanks for flagging this and for your patience while we sorted it out! Our team identified the issue earlier and can confirm that it has now been resolved. Everything should be back to normal, so feel free to give the uploads another go. If anything else pops up, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl
MAS1
Contributing User
9 months ago
experiencing same issue
srequip2020
Experienced User
9 months ago
Experiencing same issue as well
ATL001
Contributing User
9 months ago
Same here. Have cleared Cache and tried uploading after saving and still getting the error
Rhonda2
Experienced User
9 months ago
Hi all

I'm having the same issue, tried closing restarting and still get he same error
Victoria76
Member
9 months ago
I'm having the same issue. Must be a system error.
Eric3
Trusted User
9 months ago
Same thing, tried restarting, seems to work if you go through the website version rather than the desktop app. But, I HAAAAATE using the website version.