Forum Discussion

Mummsy's avatar
Mummsy
Experienced Cover User
6 years ago
Solved

IN TRAY PROBLEMS

I have been having problems recently being unable to create a bill from the in tray. When I try to create a new bill, the invoice disappears from the in tray, but a bill is not created. I thought that I'd read somewhere that this issue was fixed in December.

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  • Mummsy's avatar
    Mummsy
    Experienced Cover User
    6 years ago

    Thanks. I cleared the cache and that worked.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    6 years ago

    Hi Mummsy, 

     

    Thank you for your post. Can I please confirm if the bill appears later in the In Tray window after 30 minutes -  1 hour ?

     

    Additionally, can you please clear your AccountRight Cache and try again. 

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