Large purchase order not converting to bill - 'an application ...timed out'

Hi Richmond91,

 

I hope this message finds you well. I understand that you've been experiencing some difficulties with transactions that are larger than usual, causing your program to time out. I apologize for any inconvenience this may have caused and for the delay in our response.

 

The speed at which transactions are recorded can be influenced by several factors, including the size of the transaction, your computer's specifications, and your internet connection speed. While these factors may not be easily adjustable, we can offer a workaround by extending the timeout limit of your AccountRight.

 

Here are the steps to do so:

1. Right-click on the AccountRight desktop shortcut and select 'Open file location'.
2. Locate the file named 'Huxley.Application.exe.config'. Before proceeding, it's important to create a backup of this file to prevent any potential issues. To do this, right-click the config file and select 'copy'. Then, deselect the file, right-click again, and choose 'paste'. This will create a copy of the file.
3. Now, we need to modify the original 'Huxley.Application.exe.config' file. Right-click the file and select 'edit', or 'open with'. If you choose 'open with', use the program 'notepad' to open the file.
4. In the <app settings> section, change the value to 3600, which equates to 60 minutes. After making this change, save and close the file.

You should now be able to open AccountRight as normal. If you encounter any issues or need further assistance, please don't hesitate to reach out.

 

Thanks,
Genreve