Forum Discussion

rob_d's avatar
rob_d
Experienced User
2 years ago

Long Decimal Places

We have several inventory items that have very long decimal places.

 

It's been a long running glitch with AR, that we have usually resolved by having to make inventory adjustments to 'zero' out the offending inventory items.

 

But we still have a few inventory items we can't fix.

 

Is there a way to fix this for current items?

And a way to fix it permanently too so it won't happen again?

8 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi rob_d,

     

    Thank you for the post and for letting us know your concern. I regret to know that you are having this kind of issue, and I'll be more than happy to help you.

    I'll be sending you a private message to assist you further.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai
     

     

  • rob_d's avatar
    rob_d
    Experienced User
    2 years ago

    Hi Isaiah_C,   we have this issue again with one of our inventory items. It is out of stock and should show 0, but instead it's showing a number with long decimal places. Are you able to possibly run the script again please?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi rob_d,

     

    Thank you for reaching out to us and I'm sorry to hear that you're having the same issue again. I'll be glad to help you with this. I've run a script over the file and please let me know how it goes.

     

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai
     

     

  • rob_d's avatar
    rob_d
    Experienced User
    2 years ago

    Hi Isaiah_C, this appears to have fixed the issue again, thank you!

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi rob_d,

     

    Thanks for letting me know. I'm glad that it is now working. If you have any additional concerns, please feel free to post in our Community Forum. Have a great day!

     

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind regards,

    Sai

     

  • rob_d's avatar
    rob_d
    Experienced User
    2 years ago

    Hi Isaiah_C, is it possible to request the script to be run on our file again (serial is 7043 & company ID is 9)?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi ARTmaslen_AZ,

     

    Thanks for the post. It looks like one of our administrators has already assisted you and resolved your issue. If you encounter this issue again, for quick assistance, please reach out to our live chat agent through our virtual assistant, MOCA, or submit a support request via MyAccount.

     

     

    Regards,

    Sai