Forum Discussion

DeborahBurns's avatar
DeborahBurns
Experienced Cover User
6 months ago

MYOB Capture

Hi, We have 3 new employees that are trying to sign into MYOB Capture.... all have just down loaded the app and all are recieveing the message that there is a problem signing in and that the creditials are possibly not correct. We have the user email and password correct but this message keeps appearing.. is there a current problem with signing into MYOB Capture please?

4 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, DeborahBurns

     

    Thanks for your post.

     

    We understand that you've encountered an error message, and I'm here to assist you in resolving this issue. To ensure a quick and efficient resolution, could you please provide me with the specific error message you are seeing? This information will help us pinpoint the issue and take the appropriate steps to address it.

     

    In the meantime, we recommend trying the following basic troubleshooting steps, which often resolve common issues:

     

    • Check for Updates
    • Clear Cache and Cookies
    • Restart Your Device
    • Uninstall and then reinstall the application

    If the issue persists after trying these steps, please provide the exact error message, and we will do our best to assist you further.

     

    Thank you for your cooperation, and we look forward to helping you resolve this issue promptly.

     

    Best regards,

    Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi, DeborahBurns

       

      We hope this message finds you well. We have been awaiting additional updates from your end regarding the assistance request. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

       

      Best regards,

      Doreen