Not receiving customer payments

Question

Hi I have had multiple transactions that have been payed by clients which they have been sent a receipt and it is now marked off as being payed in myob but I have not received these funds this has been happening for at least a week.
This is also an issue that I have never had before and has just started to occur any help would be appreciated

doreen_p · Answer

Hey BenA,&nbsp;You'll need to reach out to our Financial Services team to further discuss your issue with not receiving customer payments. I'll be sending you their email address via private message&nbsp;so you can reach out to them. In addition, you can also submit a support case via MyAccount. Make sure to select "Financial services" under the "What can we help you with?" field.&nbsp;Best regards,Doreen

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Not receiving customer payments

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