Online Customer Payment email not received
Hi, I have recently switched to accepting online customer payments. The first payment received went well and I received a confirmation email from MYOB so I was able to match that payment with the correct invoice. I have received a second online customer payment but have yet to receive a confirmation email from MYOB so do not know who to match this payment to. How do I find out who has paid? Is there a way to generate a report to find out which customers paid online?
Thanks,
Simone
Hi Mona3739
Thank you for your post. Our help article Online invoices payments reports has instructions and information on how to view these reports. If you still haven't received a confirmation email in regards to the second payment, I have sent you a private message with the contact details of our online payments team who can look into this for you. You can view your private messages when signed into the Community Forum by clicking onto your avatar on the top right hand corner of the window > select the envelope icon.
Do let us know if you have any further questions.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
