Hi,
I recieved a final payment of $500 on an $250 invoice and I can't apply the $500 to the invoice.
When I try I'm met with an error stating "An unbalanced transaction may not be recorded"
How do I finalise this payment and refund the remaining $250 to the customer?
Thank you :)
Hi Red_Phoenix,
Thanks for your post and welcome to the Community Forum ! If you're getting the error message "An unbalanced transaction may not be recorded" This will occur when the Amount Applied column doesn't match the Amount Received. When doing an overpayment remember to enter the Amount Applied column as the full amount received.
More information on this is available on our Help Article Customer overpayments and double payments.
Do let us know if you have any further questions.
If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.
