Forum Discussion

cynthiaboulton's avatar
1 year ago

Payment being made by client but haven’t received the funds yet

Hi there, 

 

I have been paid by a client using credit card details at the start of this week. It says that it’s paid 2 days ago. I had sent out invoices to them for 3 sets of cleans and I haven’t yet received payment from 2 days ago

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi cynthiaboulton,

     

    Welcome to the Community Forum!

     

    When a client pays with a credit card, it usually takes a few business days for the funds to show up in your account. This process can take up to 5 business days, and sometimes a bit longer if there are weekends or public holidays involved. If you still haven't received the payment, double-check that the client's payment details were entered correctly and that there are no issues with their credit card. Also, make sure to verify that the payment has been credited to your bank account.

     

    Cheers,

    Princess

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