Forum Discussion

OldieLearner51's avatar
OldieLearner51
Contributing User
3 years ago

Receiving a credit for goods returned

I am fairly new to this and I have obviosly processed this transaction incorrectly.

Scenario: Purchase invoice received and purchase invoice paid - nil balance

later decided to return goods which crediter refunded money to our account. We no longer use this company so the credit note I put through still shows as a credit on my system when maybe I should have put it through as monies received? So how do I correct this please?

1 Reply

Replies have been turned off for this discussion
  • Hi OldieLearner51 

     

    Thanks for your post. You've just missed the last step which is recording the refund transaction. To do this:

     

    1. go to Purchases>>Purchases Register
    2. click on the Returns & Debits tab
    3. click on the debit that is being refunded
    4. click on Receive Refund
    5. select the bank account in the Deposit to account field
    6. enter the date and Payment method
    7. Record

    These Help Articles have detailed information on supplier returns and refunds:

    Supplier returns, debits and refunds

    Settling supplier debits

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.