Reverse debtor receipt
Hi
I have receipted a debtors payment against the wrong invoices and one was still an order.
I realised when converting the order to an invoice, and saw an amount paid against it.
I have followed instructions from Steven M from 5 years ago to reverse the invoice, refund the
partial payment, selected residual amount to the invoice via apply to sale option.
I actually need to un apply the payment to all invoices, not just payment against the order/invoice.
Reverse Payment is still greyed out. I have permissions as owner.
I have unmatched payment in Bank Feeds.
When I recap the transaction - The $1,250.52 is sitting in Customer deposits, the $806.00 in Trade Debtors. Total $2,056.52 - none of which is applied to correct invoices.
Debtor has two accounts with us, I receipted the wrong account.
What is my next step?