Statements not being sent via email

Question

Since the update I have been having issues sending statements.&nbsp; I am sending 10 at a time to hopefully make it work and even wait a few minutes between sending.&nbsp; But every week I have customers saying they haven't received them.&nbsp; I checked my settings and asked them to check their Junk Folder but it is happening too much now.&nbsp; I can see that they haven't been sent when checking the sent emails, but it is random ones each week so this is getting time consuming.&nbsp; If I send 1 at a time it sometimes works, but really?&nbsp; I have over 200 customers and no time for doing that!

earl_hd · Answer

Hi Helen_Keegan,Sending statements shouldn’t feel like such a hassle! We usually recommend keeping batches between 40-50 to avoid issues, but since you’ve already tried smaller batches and still run into trouble, it sounds like this issue needs a closer look.
The best next step is to get in touch with our &nbsp;team. They can investigate what’s happening behind the scenes and help resolve this for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

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Statements not being sent via email

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