Statements not being sent via email
Since the update I have been having issues sending statements. I am sending 10 at a time to hopefully make it work and even wait a few minutes between sending. But every week I have customers sayin...
Forum Discussion
Hi Helen_Keegan,
Sending statements shouldn’t feel like such a hassle! We usually recommend keeping batches between 40-50 to avoid issues, but since you’ve already tried smaller batches and still run into trouble, it sounds like this issue needs a closer look.
The best next step is to get in touch with our team. They can investigate what’s happening behind the scenes and help resolve this for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
