Forum Discussion

SDuddy's avatar
SDuddy
Experienced User
14 hours ago

Statement Emails - Improvement Required

There needs to be some improvement made to the activity history for statements emailed from MYOB.  I am trying to confirm that a statement was sent to a customer for the past three months, as they are complaining that it hasn't been received.  Even when I enter a narrow date period in the sent emails window to try and make it easier, MYOB just freezes up.  I am on my third attempt now and it has frozen up again.  

 

I cannot see any way in the browser version of Accountright to check on sent emails.  This is fairly important functionality!

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    12 hours ago

    Hi SDuddy,

    That definitely sounds like a bit of a hassle, especially when you’re just trying to confirm whether statements were sent.
     

    At the moment, there isn’t a browser option in AccountRight to view the same sent statement email history that appears in the desktop email window. If the activity history is freezing when you try to check it in desktop, a good first step would be to clear the AccountRight cache, as that can sometimes help with odd desktop behaviour. Clearing the AccountRight cache

    If it’s still freezing after that, this may need a bit more checking from the back end, so it’d be best to reach out to our support team for further help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. 


    Regards,
    Earl

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