Statement Emails - Improvement Required
There needs to be some improvement made to the activity history for statements emailed from MYOB. I am trying to confirm that a statement was sent to a customer for the past three months, as they ar...
Forum Discussion
Hi SDuddy,
That definitely sounds like a bit of a hassle, especially when you’re just trying to confirm whether statements were sent.
At the moment, there isn’t a browser option in AccountRight to view the same sent statement email history that appears in the desktop email window. If the activity history is freezing when you try to check it in desktop, a good first step would be to clear the AccountRight cache, as that can sometimes help with odd desktop behaviour. Clearing the AccountRight cache
If it’s still freezing after that, this may need a bit more checking from the back end, so it’d be best to reach out to our support team for further help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
