Two Business Names

Hi Ishooz, 

Thank you for bringing your concern to our attention. I regret the delay in our response.

I understand that managing two files with identical names can be challenging, especially when trying to identify the most recent one. From the screenshot you've provided, it appears you have access to both files. I suggest opening each file individually. This will allow us to determine their unique serial numbers. You can find the serial number by clicking on the business name located at the top right corner of the screen, just beneath the logout option.

Alternatively, you could select one of the businesses and navigate to the business settings to rename the file. This could help differentiate the two files.

Please note, if a subscription is cancelled, it remains in the cloud for a period of 60-90 days before the system permanently deletes it. This will result in the business no longer appearing on your list of businesses screen.

Should you need further assistance with this, please don't hesitate to reach out. We're here to support you.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

When I click on the unwanted Business name a sceen shows "Business needs to be updated". There are no other options allowing me to access the Business name's sdmin/specifics

Hi Ishooz, 

Thanks for getting back to us and for providing more details about your concern.

To better understand and address the access issue you're encountering, I'll be reaching out to you through a private message. This will allow us to delve deeper into the issue without disclosing sensitive information publicly.

In the meantime, feel free to start a new thread if you have other concerns or questions. We're here to assist you.

Thanks,
Genreve

Thanks Genreve.

I have received 2 emails today but neither look like private messages.

How will I receive this private message? Where do I look?

Private Messages say I have reached my limit of sending Private Messages! I've only sent 3-4 and we haven't sorted the problem.

Hi Ishooz, 

I'm sorry to hear about the error message. The limit for sending private messages is refreshed every 24 hours. May I get you to send us a private message now? 

We appreciate your patience and look forward to your response. 

Thanks,
Genreve