Forum Discussion

FelicityP's avatar
FelicityP
Experienced Cover User
2 years ago

Unable to record purchases

Please help - I am entering purchases onto MYOB and click on the record button and the screen goes dull - no message stating "no response" and the purchase will not record.

 

I have tried it with different suppliers and have also logged off and back in, to see if that fixes it, which it hasn't.  If someone can offer some suggestions that would be greatly appreciated.

 

Regards

2 Replies

  • Hi FelicityP,

     

    Thank you for your post. 

     

    We appreciate you expressing your concern to us and sorry for having difficulty in entering purchase on MYOB. Have you tried to clear the AccountRight cache? This can clear out any odd behaviors the software may be having. 

     

    Please contact us again if you still have the issue or if you have questions or concerns. We are happy to help. 

     

    If my response has answered your enquiry, please click "Accept Solution" to assist other user find this information 

     

    Kind Regards, 

    Cel

     

  • Hi FelicityP,

     

    We hope this message finds you well. We want to check back with you regarding your concern. If you still need further assistance or if you have questions or concerns, please contact us again. We are more than happy to help. 

     

    Kind regards, 

    Cel