Sales and purchases not recording

Hi

Has anyone had an alternate solution to the one mentioned by AndrewsA.  I have tried this multiple times over the past week and again this morning.  The solution is not working and MYOB don't seem to be taking this issue seriously.

Thanks

I'm having the same problem...Maybe a little broader than you might think

Hi Larsen.. If you back up and copy back up file .. close your myob and reopen and on first screen restore a backup file . Enter in there and I will work for a couple of entries.. unfortunately I have done this multiple. It works for a little and then I do again. Not a great fix but will cover for a little. 

Hi Doreen_P​ ,

Considering the latest comments on these threads, the issue seems to be confined to offline users of AccountRight. From your experience, how long does it usually take MYOB to resolve an issue affecting offline users?

With thanks,

L&T.

Hello,

I have had a win with advice from MYOB support.  See following instructions.  This has resolved issue for me (so far)!!  I had tried some of these actions previously, but on this occasion followed the order exactly as written.  I restored the backup to a new name.  

Hope it's helpful for everyone else.

Try these suggestions that other customers have tried experiencing the same behavior:

A. Take a backup of the offline file

1. Open the affected company file.

2. Go to File > Back Up.

3. Save the backup locally

Close AccountRight when backup is done.

B. Clear the AccountRight cache (on the PC)

1. Make sure AccountRight is fully closed (no company files open and not running in the background).

2. On the keyboard press Windows + R.

3. Paste this path and press Enter:

4. %localappdata%\MYOB\AccountRight\Current\Cache

5. In the folder that opens, press Ctrl + A to select everything, then Delete.

6. (This only deletes temporary cache files, not the company data.)

C. Uninstall and reinstall AccountRight

1. Uninstall the current AccountRight application.

2. Download and install the latest version (25.11) of both PC Edition and Server Edition of AccountRight. You may download it on this link: https://www.myob.com/au/support/downloads?page=1

3. Once both versions are installed, open the PC edition and restore the backup you have created.

4. Try entering a transaction to check if it will record.

This seems to be a widespread problem now so MYOB need to sit up and take notice and get something done NOW.

Not give a ridiculous list of things to be done by it's subscribers (as given to AndrewsA and others) to fix a problem that has been caused by their updates.

MYOB is starting to get a very bad name in the public and people are shying away from using it when I suggest it as my preferred program.

Im starting to wonder if myob is just doing this to get us all to upgrade to online its all a bit fishy to me now after a couple of week of this .

Hi SimplyErotix​ and Genreve_S​ , 

We are having the same issue, did you have any luck in finding a solution? We have tried clearing the cache.

Best wishes,

L&T

Hi LarsenThompson​ , on another thread it's been recommended to uninstall the program, download it again from the support/downloads page and reinstall. 

What work around??? There is no work around!!! I have no data entry, so no work, I'm falling behind and with BAS just around the corner. Please tell me what the work around is??