Lately some of my documents have not been arriving in the in tray. Ive checked emails are being sent so that's not the issue. Some are not appearing at all while others are. my IT guy suggesting getting a new email address however when I've done that and copied the new unique email address it says it's copied but i cant paste it anywhere including email so I'm unable to see the new email address. Any ideas as to why I cant paste the email address into an email?
Hi danaew,
It’s definitely not ideal when uploaded documents don’t show up properly. Sometimes they just take a bit to appear in the tray. If you’ve already tried logging out and back in and it’s still happening, the next step I’d suggest is clearing the AccountRight cache and then trying the upload again. This usually fixes odd behaviour for most users. If the documents are still not appearing, it might be due to the file type, file size, or a security filter on the sender’s email, especially since some documents are coming through and others aren’t.
For your new unique email address, it’s a bit unusual that you’re not able to copy and paste it into an email. I tested it on my side and it worked fine. If you’ve already tried pasting it into something like Notepad or Word and it still won’t paste, it’s likely a copy/paste or security/clipboard issue on the computer itself, which your IT team may need to look into.
Cheers,
Princess
