Our accountant cleared some bad debts earlier this year, however, they still show up when I go to email the monthly statements to accounts. I can't find them when I click on the account names in sales register.
Some of the accounts are even'inactive'.
Is there a way to clear the amounts from the statement emails being sent out?
Thanks,
Hi Richmond91,
Thank you for your post.
In this case, if the customer card has a balance, it will appear on the statement. This usually happens if you record a journal, the statement will continue to show the older balances. Could you please confirm how you wrote off the bad debts? I'll provide you with this Help article, Accounting for Bad Debts, that has detailed information to assist with this.
Please let me know if you require any further assistance with this. I'm happy to assist.
Cheers,
Princess
