Forum Discussion

khgecho's avatar
khgecho
Contributing User
3 years ago

Edit Pay History for previous FY - URGENT

Hello,

 

My company has transferred from Xero to MYOB half way through FY22, however the payroll balance was only partially transferred to MYOB at the time. Now I'm trying to finalize YTD for FY22 but the figures are incorrect.

 

I tried to edit employee pay history but not able to do it because we're now in FY23. I did some research and saw from a previous post that I can resore the company file to a previous date which I can edit previous FY's pay history. Unfortunately the bookkeer did not back up any company files. I called Support and no solution has been found.

 

Would you be able to assist with this?

 

Thank you in advance.

  • Sam_R's avatar
    Sam_R
    Former Staff

    Hi khgecho,

     

    Thank you for your post. 

     

    In case you were still needing assistance with this, could you please send me a private message with the following details so I can look into this for you:

     

    • Serial number
    • Business file name 
    • Your name + email 
    • khgecho's avatar
      khgecho
      Contributing User

      Thank you for your reply.

       

      I don't seem to be able to send a private message?

       

       

      • CloverQ's avatar
        CloverQ
        Former Staff

        Hi khgecho 

         

        Please give it another try, you shall be able to send the private message now.

    • khgecho's avatar
      khgecho
      Contributing User

      Hi Sam,

       

      I sent you the requested information via private message a week ago but still have not heard anything back from you.

       

      Would you please have a look into this as it's quite urgent?

       

      Thank you.

      • Sam_R's avatar
        Sam_R
        Former Staff

        Hi khgecho,

         

        Apologies for the delay. 

         

        Please find my reply to your private message in your inbox.