EOFY finalisation STP does not match Payroll reports

Hi Dean_NBA

I recommend running an Update Event or a zero dollar ($0) pay for all employees (including terminated employees) to ensure the most recent YTD values have been sent to the ATO. After that, check that the Payroll Activity and Payroll Register reports match.

Regards,
Earl

I have done that and the Payroll activity and register reports all match what the ATO have on record (my accountant checked).  The issue is that the EOFY finalisation report in the MYOB STP reporting section does not match these reports.  All payroll categories have also been checked and they comply with STP2 criteria.  For some reason one pay recorded on 20/03/2024 has not carried across to the YTD verification report.  This is a software issue but MYOB will not answer my query via the support email.  Got an automated email back with Reference number: 01843393 but no reply in 7 days.

Hi Dean_NBA ,

Thank you for providing the case details. It appears that the issue has already been resolved and the case is closed. If you have further queries, feel free to start a new post, and one of us will be happy to assist you.

Regards,
Earl