ETP amounts not showing in STP report

My situation is similar in that the ETP amounts paid to the 3 employees who were terminated under a different payroll software prior to commencing MYOB payroll do not appear in STP YTD report. When I spoke to MYOB support yesterday, I was asked to send them the final payslips for those employees so that they can import in the back end.  However, when I spoke to another support person today, they did not do this and instead went through another round of creating new payroll items for ETP and run updates etc.  Frustrating to say, after over 2 hours, that did not work either.

I did not realise that the first pay run in FY2025 will clear out the pay history in the employees card file.  We will be running the first pay roll soon.

Don't know what else I can do.

Hi All

I fixed the issue I had by myself, although I had to accept to compromise my Payroll Detail Summary a little bit - but nothing unacceptable. If you're interested, and you have a similar issue, here is what I did step by step:

1. Create a new Wage and a new Deduction category for ETPs, but this time, mark them as NOT REPORTABLE. This way, we can use them to adjust the MYOB payroll summary without affecting the STP report.
2. Submit a new pay run for that employee, using the new NOT-REPORTABLE payroll categories. In my case, because MYOB reports were showing the ETPs amounts but the STP was not showing them, I had to do this with negative amounts to adjust my payroll summary. Once the batch is submitted, the STP report for that employee will still show the same amount as before because those categories are not reportable.
3. In my case, we had already paid that employee so I had to locate the payroll journal and make a general journal entry to remove the effect of the pay run (e.g., remove the electronic clearing, remove the wages etc.)
4. Process a new pay run - this time making sure to use the correct ETPs categories (REPORTABLE ones). In my case, this would be same as step 2 above but with positive amounts. Once you put an amount in any of the ETP category, provided you have set up your ETPs correctly, you will see that an EFT Type tab will appear at the bottom of the pay, which allows you to choose which ETP it is (e.g., death, life, etc.) - if you don't get this tab, then it means your ETPs are not set up correctly so do not proceed. Once submitted this pay, then your employee STP report should finally show the correct amounts and pay categories
5. Again, as in step 3, I had to do a journal entry to remove the effect of this pay.
6. Check that all reports make sense - at this stage, your payroll summary report should have the same amount as the end of year STP report. The only compromise is the Register Detail report of that employee - obviously this would show weird amounts in the various affected categories, but the totals would be okay.

IMPORTANT:

1. Make sure you do those two pay runs at step 2 and step 3 in FY24 - otherwise they will be posted in FY25 and you will have to reverse them and re start.
2. Remember that if you touch the ETP TAX manually, in MYOB, using a negative amount in the employee pay means that tax are getting deducted from that pay. For some, it may not be intuitive (I had to adjust as my previous software was showing positive amounts for PAYG)

Eventually my support ticket submitted to MYOB did not get attended to. I just couldn't wait longer for the support team to contact me and maybe waste my time doing something that wouldn't fix anything at all, unfortunately.

I'm sorry MYOB, your software is good and I have no complaints, but there are really a lot of things you should improve.

If I can be of help to any of you facing this issue, please feel free to reply to this and I will try to help