Forum Discussion

info5's avatar
info5
10 months ago

Foreign whv staff unable to download Team app

Hi

Some of our staff from overseas and are unable to download the myob team app, asking to change phone settings to New Zealand, they have done this and they are still  unable to download the app.

We need a little help here on what else to do.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi info5,

    Thank you so much for your detailed post and welcome to the Community Forum!

    I apologize for the delayed response. Could you attempt to change the settings to Australia and verify if you encounter the same issue? If the problem persists, I recommend reaching out to Play Store support. Inquire about their access to the Australian and NZ versions and ask if they can assist in resolving this matter.

    Please do let me know how you go on this.
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi info5,

    I would like to check if you're still having this issue? If so, please feel free to post again and one of us will be happy to assist you.

    Regards,
    Earl