I am trying to send a payslip to a lady that has a "xxx@live.com.au" email address, bit I keep getting the error "error sending email". I can send purchase orders and invoices to her email address, but not her payslip. Anyone got any ideas? Thanks.
Hi Access2,
Getting an “error sending email” when sending pay slips to a live.com.au address? Try this: Go to Setup > Preferences > Reports & Forms and untick “Include all YTD amounts and Entitlement Balances on Pay cheque Stubs [System-wide]”. If that doesn’t fix it, create a dummy pay for 1 hour in each payroll category they've used. Then delete that pay, this updates the history. After that, pay slips should send fine. If you’re still receiving the same error message, give our live chat team a buzz via our virtual assistant MOCA or pop a support request through your MyAccount and we’ll jump in to help you out.
Cheers,
Shella
