An employee has lost his superannuation that I have put through MPowered Superannuation.
The superannuation company has merged with another and they told him I have not paid the superannuation to the previous company.
How do I prove that MPowered Superannuation services has put through the superannuation?
From my end, I can see his name and his super fund and the amount from Manage Payments.
Hi Gillican66
Thank you for your post.
The evidence you can show them from AccountRight is the Pay Super reports in AccountRight filtered by the employee and relevant bank statement proofs that the payment has been made.
What I suggest is sending an email to our Pay Super Team, which is paysuper@myob.com, and request for more details on the processed super for the previous fund that you can use as proof in your case.
Please feel free to post again. I'm happy to assist further.
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